FAQ

What to do if my vehicle is involved in an accident?
Exchange contact and insurance information with the other person involved in the accident if possible. Never leave the scene of an accident that you are involved in. Wait until a police officer arrives and writes a thorough report. If you leave the scene of an accident before a police report is written, your insurance company will have no way of knowing who was at fault for the accident. This could result in you being held responsible for the damages on your vehicle as well as the other person’s vehicle. If your vehicle has to be towed, make sure it is towed to the quality shop of your choosing.

Can I still sell my car if the frame was bent in an accident?
This depends on the collision center that repairs your vehicle. If the shop you choose has the most up to date equipment (like a Unibody bench and a computerized frame machine), it will be just as if your car was never in an accident at all! You want to make sure that the shop you choose has the proper equipment to bring your vehicle back to factory specifications so that, should you choose to sell your car in the future, a bent frame or unibody will not be an issue.

How long after my car has been painted can I wash and wax it?
We at Clarkstown International Collision have a rule that your car should not go thru a car wash for two weeks after it’s been painted. You can, however, hand wash it at any time.

How can I be sure that only Original Equipment Manufactured (OEM) parts are used on my car?
The short answer to this is: talk to you insurance company. Be sure to read the fine print on your policy. If your policy states that non-original parts can be used in repairs, contact your insurance company and let them know that you would like OEM replacements only. You have a right to choose what kind of parts go on your vehicle. Auto body shops are allowed to choose OEM parts insofar as the insurance company permits. Therefore, the one who needs to make the desire for OEM parts known is the customer/policyholder.

What about guarantees?
Check what guarantees the shop offers. Quality collision repair shops should offer a Limited Lifetime Guarantee. Always ask to see a copy of a printed guarantee, read it and ask questions of any parts you do not understand. Make certain you know what is covered and not covered.

How will I know I'm getting quality paint?
Ask about the shops painting procedures. Does the shop have a computerized system for mixing the paint and keeping up with the waste? Ask about the paint manufacturer's guarantee. It should be for "as long as you own your car".

How can I tell if I'm dealing with a professional shop?
Expect the collision repair facility to be neat, clean and well organized. The flow of existing work should be almost unnoticeable. Note whether the employees are helpful and courteous. This will give you an idea of how you will be treated throughout the repair process. Ask how long the shop has been in business. Does the shop have all required permits from EPA? Does the shop dispose of its hazardous waste properly and charge you for the service?

How will I know if I'm getting original manufacturers parts?
Ask about the shop policy on replacement parts. When does the shop feel that non original equipment manufacturer's parts are to be used? You have the right to choose which type of parts go on your car.

How do I know the person working on my car is trained?
Ask if technicians are ICAR trained. If body technicians, painters, office staff, and even the detail person that cleans your car are ICAR trained, it means they have attended a course or series of courses offered by the Inter-Industry Conference on Auto Collision Repair (ICAR) to help upgrade their skills. Businesses with trained personnel are likely to display these and other certificates or diplomas in the customer waiting area. Look for the symbol of excellence in collision repair, look for the ICAR Gold Class Professional emblems proudly displayed. This indicates the business is committed to a higher level of training and professionalism.

How can I be sure that my car’s paint color looks uniform if you are only painting the part of the car that was repaired?
Our computerized paint mixing system insures that every color is matched expertly so that there is no indication that a part of your car was painted. Since our work is guaranteed for as long as you lease or own your vehicle, we make sure that you are happy with the repairs and paint before you leave the shop.

Hours

Monday8:00AM - 5:00PM
Tuesday8:00AM - 5:00PM
Wednesday8:00AM - 5:00PM
Thursday8:00AM - 5:00PM
Friday8:00AM - 5:00PM
SaturdayCLOSED
SundayCLOSED

Contact

 Paints and Materials Supplied by: